Privacy Policy

Mentor Servicing Group (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://mentorservicing.com), use our services, or communicate with us, including via SMS.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Any other information you provide through forms or communications

b) Automatically Collected Information

  • IP address
  • Browser type
  • Operating system
  • Usage data through cookies and similar technologies

c) SMS Communications

When you opt-in to receive SMS messages from us, we collect your mobile number and related preferences.

2. How We Use Your Information

  • Provide and manage our document preparation services
  • Respond to your inquiries and provide customer support
  • Send you SMS messages related to service updates, status notifications, and customer care
  • Improve our website and services
  • Comply with legal obligations

3. SMS/Text Messaging Policy

  • Message Frequency: Varies based on your interactions and service status.
  • Message & Data Rates: May apply as per your carrier’s terms.
  • Opt-Out: You can cancel SMS messages at any time by replying STOP.
  • Help: For assistance, reply HELP or contact us at support@mentorservicing.com or 1-800-XXX-XXXX.
  • We do not share your mobile information with third parties for marketing purposes.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third parties who assist us in delivering services (e.g., SMS platforms, IT support).
  • Legal Requirements: If required by law, court order, or government request.
  • Business Transfers: In case of a merger, acquisition, or asset sale.

All third parties are required to maintain the confidentiality of your information.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies.

6. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Choices

  • Opt-Out of Communications: You may opt-out of receiving non-essential emails or SMS at any time.
  • Access & Update Information: You may request access to or correction of your personal data by contacting us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: